Returns & Refunds

If an item arrives faulty, damaged, or significantly different from its description, please contact us as soon as possible so we can make it right.

How to Contact Us

Please reach out via our Contact page with your order number and a description of the issue. We will review your request and respond as soon as we can.

Remedies

Where an item is faulty, damaged, or not as described, we will work with you to arrange an appropriate remedy. Depending on the circumstances, this may include repair, replacement, or refund in accordance with your rights under the Australian Consumer Law.

Change-of-Mind Returns

Change-of-mind requests are considered individually and approval is not guaranteed. Please contact us before sending an item back so we can discuss whether a return can be accepted and any applicable conditions. This does not affect your rights where an item is faulty, damaged or not as described.

Australian Consumer Law

Our policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including consumer guarantees under the Australian Consumer Law.