Shipping policy
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Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation.
Delivery Times We ship internationally from our supplier warehouse. Estimated delivery to Australia is 10–20 business days from dispatch. Delivery times may vary due to customs processing, public holidays, or carrier delays outside our control.
Tracking A tracking number will be provided once your order has been dispatched. You can use this to monitor your shipment through the carrier's website.
Shipping Costs Shipping costs are calculated at checkout based on your order and location.
Customs & Duties Orders shipped internationally may be subject to customs inspection. Any applicable duties or taxes are the responsibility of the customer. Most standard car care accessories ship to Australia without issue, however we cannot guarantee customs outcomes.
Lost or Delayed Parcels If your order has not arrived within 30 business days of dispatch, please contact us at support@neatcarco.store and we will investigate with the carrier.
Important We do not guarantee specific delivery dates. If you need an item by a certain date, please contact us before ordering so we can advise on current lead times.